Timetables, tickets, and the human “touch”

No-one is surprised that train companies are not printing timetable booklets at present. Nothing is permanent, nothing worth printing. But even pdf timetables can be difficult to find on train company websites. A worrying movement says people can look up times on phones, so there is no need to bring back printed booklets. Wrong. Paper timetables can be browsed in a way that can’t be done on your pocket digital friend. And instead of leaving in ticket offices used by people who already know what time the train is they could be distributed in local shops, cafés, and other community outlets. Station adoption groups could help with distribution.

We also fear ticket offices are about to be run down as more people buy on line or use ticket vending machines (TVMs). But Halifax’s always seems to have customers, and staff can make sure passengers get the right ticket at the right fare. A recent trip up the valley, with queue in booking office, involved more than 20 touches of the TVM screen; this was a railcard return to Todmorden, not Tonypandy!

You can’t beat the human “touch” – even through a glass screen!

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