Hang on to your Ticket!

“Delay Repay” is available on Northern if your train is more than 15 minutes late, though the last we heard it still only applies to rail-only tickets not multi-modal passes like the MCard. Hang on to your ticket to claim! We’ve heard of at least one passenger being refused because their used ticket was captured by the station exit gate. Separate proof of purchase and photo of screen showing train cancellation were not accepted. Surely rather harsh, since it’s not always obvious the automatic barrier is about to confiscate your ticket. Gates should always have staff present to help.

 

Header Image: “Leeds Station” flickr photo by OliverN5 https://flickr.com/photos/mtl_shag/4515194671 shared under a Creative Commons (BY-ND) license