Halifax station should get three new ticket vending machines in the near future as Northern installs more and more of its shiny “smartwalls” across the network. Let’s support our staffed booking offices, expanded maybe to offer a wider range of services. More local and tourist information would be a start. Northern seem to be saying they want to develop the role of the booking office. Stations like Sowerby Bridge — at present unstaffed — could get modular buildings for staff to serve the public.
People still want printed timetables. HADRAG has criticised the current Northern style where you need three separate booklets to find the whole Calder Valley Line service. We understand the plan is for a smaller number of area-based timetables. That could be a step forward.
Image: Sowerby Bridge Station (flickr photo by calflier001 https://flickr.com/photos/calflier001/4605598267 shared under a Creative Commons (BY-SA) license)